Information Services Technician - The Dalles, OR

Description :

Job Title:       

Information   Services Technician


Information   Services

Reports To:

IS   Director

Salary Grade:





$3,887.75 - $4,508.59

FLSA Classification:


Revision Date:

July 31, 2019

Under supervision performs a variety of computer and telephone system design, maintenance, and support activities.  Responsibilities include the daily administration and technical support of the county's information system including microcomputers, mini-computers, printers, telephone system, and electronic mail and basic user training.

Essential Functions (greater than or equal to 90% of time):

  • Assists in performing information systems maintenance activities.  Ensures all hardware installation and maintenance of computer equipment is efficiently completed, including microcomputers and printers.
  • Assist in performing VOIP phone system maintenance and support activities.
  • Assists in installing and maintaining system software and applications, including: PC software and upgrades, operating system software, applications software and upgrades.
  • Responds to user requests involving hardware and software in a timely, professional manner.
  • Answer helpdesk phone, emails and work orders.
  • Assist in and performs systems analyses including defining information systems requirements, identifying options, developing and implementing solutions.
  • Researches new products, software upgrades, equipment and services.  Prepares recommendations and upon approval, coordinates with outside sources to test and implement changes.
  • Ensures continued and increased efficiency of County information systems by maintaining an awareness of the latest technological advances through reading trade journals, books and magazines and working with revised versions of software.  Continuously reviews software to increase knowledge of programs and maintain the ability to troubleshoot problems.
  • Assists in purchasing information systems supplies and equipment.
  • Conducts basic staff training on computer equipment and software applications.  Assists in preparation of instruction materials.  Maintains and update user documents.
  • Performs other related duties as assigned.
  • Must have regular and predictable attendance.
  • Any employee may be required by their manager to perform any of the duties described in his/her position description, and other duties which may be necessary or desirable and for which the employee is qualified.

Secondary Functions (less than 10% of time):

  • Individual may be required to attend schools, workshops, CBT (computer based training) on a yearly basis to maintain skill level necessary to carry out position responsibilities.

 Scope and Accountability:

  • Works under the supervision of the Information Services Director.
  • Supervision is not a responsibility of this class/position.

Education and/or Experience

  • Associates Degree in Computer Science, Information Systems, Data Processing, or related field;
  • Two (2) years’ experience in information systems or related field;
  • Course work towards becoming a Microsoft Certified Professional OR CompTIA A+.  

Knowledge, Skills, and Abilities:

  • Knowledge of computer hardware.
  • Basic networking principles/technologies.
  • Basic knowledge of desktop software.
  • Basic knowledge of Microsoft server operating systems.
  • Basic knowledge of diagnosis and repair of hardware.
  • Customer Service/Client Relations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel.  The employee is occasionally required to reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles.  The noise level in the work environment is usually moderate.

Contact : Human Resources
511 Washington St., Ste 206
The Dalles, OR 97058

Deadline for Applying : Open until filled